Shipping / Returns / Exchanges Policy
Shipping
We offer a $5 Flat Rate shipping option to all addresses in the contiguous 48 United States. If you live in any US state other than Alaska or Hawaii and buy 1 book or 50 books, it will only cost you $5 for shipping.
Outside of the contiguous 48 United States or if a NON-flat rate service is selected, the customer is responsible for all shipping fees.
We offer FedEx, UPS and USPS shipping to both domestic and international customers.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cardsDownloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jims@studio2publishing.com and send your item to:
Studio 2 Publishing2663 Byington Solway Rd
Knoxville, TN 37931.
To return your product, you should mail your product to:
Studio 2 Publishing
2663 Byington Solway Rd
Knoxville, TN 37931
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.